In my previous posts, we explored the type of team members and culture a leader needs to work toward vision success. In addition to having the right team and culture, a leader needs the right types of systems. Let’s explore this aspect.
#13 Your systems should provide consistent, positive, and predictable results.
You know what you want. However, do you know how you want to do it? Are you executing consistently? Are your results positive? Are they predictable? For me, consistency equates to your reliability in producing. Universalcreativesolutions.com shares, “Consistency brings value through establishing trust, which in turn leads to better customer service, greater customer satisfaction, and more confidence in attaining stability. It starts with you as an entrepreneur: Consistency is how you plan, not what you plan.” Thus, whether you lead a business, ministry, or organization, one of your priorities is obtaining people’s trust through consistency because their trust directly impacts their interaction with you and your vision.
While consistency equates to reliability, trust, for me, having a negative experience or result can quickly kill my interaction with a business, ministry, or organization. Every person you serve should receive a positive experience. Here is an example of why this is important. A restaurant has two locations within ten miles of where I reside. I drive to the farthest location because I have had a better experience. The closer location is within walking distance. It is identical in taste, but the standards of how they present the food, as well as their level of service, are well below those of the other restaurant. Not only is the other restaurant better, but it is also predictable.
Pathtoagility.com shares, “When you have predictability in business, consistency is created. This minimizes churn while leading to greater trust between leaders and teams, increased confidence in your organization from customers and stakeholders, and a sense of higher reliability.” Let’s refer to the restaurant example again. The location close to me used to “be good.” It stopped being good to my friends and me because we never knew if their food would come out sloppy or like the picture on the menu. Increasingly it became unpredictable, and frustration grew to where we gave up on the restaurant as being a food option. No one you serve should walk away so frustrated that they no longer look at you as an option. Therefore, predictability matters.
In conclusion, ask yourself whether your systems produce consistent, positive, and predictable results. If not, how can you start creating this experience for those you serve? If you are creating these experiences already, ask how you can improve. Even in writing this, I see ways I can improve. Open yourself to change, so you can serve better.
- Why is Consistency Important in Business, https://www.universalcreativesolutions.com/insights/why-is-consistency-important-in-business#:~:text=%E2%80%8DWhat%20Is%20Consistency%20In%20Business,plan%2C%20not%20what%20you%20plan, April 12, 2020.
- Business Outcomes Part II: 8 Ways to Increase Predictability in Business, https://pathtoagility.com/business-outcomes-part-ii-8-steps-to-achieving-predictability-in-business/, October 9, 2020.